Privacy policy
Last updated: 1 November 2026
This policy explains what information NengyTalks (“NengyTalks”, “we”, “us”) collects when you use the Nengy assistant at app.nengytalks.com, a business's website chat or WhatsApp number powered by NengyTalks, and this website; how we use it; and your rights. It follows the Nigeria Data Protection Act 2023 (NDPA) and, for people in the UK and the EU, the GDPR. Questions: [email protected].
What we collect
| Information | Why |
|---|---|
| What you say or type to Nengy, her answers, and pictures you send with a question | To answer you, and to keep your conversation so you can continue it |
| Things you ask Nengy to remember, your notes and your reminders | To provide those features |
| Your account: name, email address, and your password (stored only in a scrambled form we can't read back) | To create your account, sign you in and contact you about it |
| A sign-in cookie on your device | To keep you signed in for up to 30 days |
| Usage records: dates, which features were used, and costs (no conversation content) | To run the service, prevent abuse and bill businesses |
| For a business's website chat: a random visitor number stored in your browser | To keep your chat with that business together, without knowing who you are |
| For a business's WhatsApp: your phone number, your messages and voice notes | To reply to you on WhatsApp |
We don't sell your information, use it for advertising, or use your conversations to train AI models.
Services that process information for us
To work, NengyTalks sends some information to these providers, each bound by its own data protection terms:
| Provider | What it receives | Why |
|---|---|---|
| Anthropic (Claude) | Your question, pictures sent with it, and the recent conversation | To write Nengy's answers. Anthropic doesn't use this data to train its models by default. |
| Microsoft Azure Speech | The text of Nengy's answers | To speak them in Nengy's voice |
| Cloudflare | Encrypted traffic to and from NengyTalks | To deliver the service securely |
| Meta (WhatsApp) | WhatsApp messages, voice notes and phone numbers | Only when you message a business's WhatsApp number powered by NengyTalks |
| Your browser's maker (for example Google in Chrome, Apple in Safari) | What you say, when your browser does the listening | To turn your speech into text |
These providers may process information outside Nigeria, including in the UK, the EU and the United States, with safeguards required by law.
Businesses that use NengyTalks
When you chat with a business through its website or WhatsApp, that business decides how its customer conversations are used, and NengyTalks processes them on its behalf. Nengy answers from the information the business provides; check important details (prices, availability, policies) with the business directly. For questions about how a business uses your information, contact that business.
How long we keep it
- Conversations, remembered facts, notes and reminders: until you delete them.
- Website previews Nengy makes: 24 hours.
- Usage and billing records: as long as needed for accounting and the law.
Your rights
You can ask to see, copy, correct or delete your information, object to or restrict how it's used, and withdraw consent. In the app:
- Copy: menu ☰ → Conversation → download everything.
- Delete: menu ☰ → Privacy → Delete all my data. It's removed at once, not just hidden.
- Close your account: menu ☰ → Your account → Delete my account removes it and everything Nengy keeps for you.
- WhatsApp: send delete my data to the business's number.
Or email [email protected]; we reply within 30 days. You can also complain to the Nigeria Data Protection Commission (NDPC), or in the UK to the Information Commissioner's Office (ICO).
Security
Connections are encrypted (HTTPS). Accounts are protected by passwords with limits on wrong attempts, API keys are stored only as fingerprints, and messages to our WhatsApp service are checked to really come from Meta.
Children
NengyTalks isn't meant for children under 13, and we don't knowingly collect their information.
Changes
We'll update this page when how we handle information changes, and show the date at the top.